Privacy Policy

Privacy Policy

Bannockburn Vineyards Pty Limited ABN 73 004 539 306 (“Bannockburn”, “we” or “us”) and its associated company Chas Cole Cellars Pty Limited ABN 38 005 228 400 trading as Bannockburn Vineyards (“Chas Cole”, “Bannockburn”, “we” or “us”)  are committed to protecting the privacy of any personal information we collect.

We will only collect, use or disclose personal information in accordance with applicable laws and the terms of this privacy policy.

Personal Information

This policy applies to personal information, that is, information about an identified individual, or an individual who is reasonably able to be identified from the information.

How do we collect personal information?

You may provide us with personal information when you deal with us or use our website. For example:

  • When you purchase products from us online, over the telephone or in person;
  • When you contact us to request information about Bannockburn or its products; or
  • When you enter a competition or promotion we conduct.

This information may include your name, address, date of birth, phone number and email address.

We may also collect information about you when you visit our website, including through the use of cookies (small amounts of data sent to and stored on your computer or mobile device when you browse a website). Such information may include your computer’s IP address and information about your visit to our website. Cookies help us to analyse your use of our website and provide you with a better user experience.

How do we use your information?

Usually, we use your information to provide you with a product or service you have requested – for example, supplying an order for wine or placing you on our newsletter mailing list.

From time to time, we provide our customers with information about our products, upcoming offers and special events and promotions. If you do not wish to receive such correspondence, you can either unsubscribe using the applicable link in the electronic communication or contact us at the address or phone number set out below.

We may also use the cookie information we collect to administer and keep our website secure and improve our website and product offerings.

Disclosure and Security

We will not disclose your personal information to third parties except in the following circumstances:

  • Where you consent;
  • Where we are required to by law; and
To our contractors or service providers (for example to delivery agents or mailing houses).