Privacy Policy
Bannockburn Vineyards Pty Limited ABN 73 004 539 306 (“Bannockburn”, “we”, “us” or “our”) and Chas Cole Cellars Pty Limited ABN 38 005 228 400 trading as Bannockburn Vineyards are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, including through our website, online store, by phone, or in person.
What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable from that information.
What information we collect
We may collect personal information including:
Name
Address and delivery details
Email address
Phone number
Date of birth (for age verification purposes)
Purchase history and order details
When you use our website, we may also collect technical information such as:
IP address
Browser type and device information
Pages visited and interactions with our site
Cookies and similar tracking technologies
How we collect your information
We collect personal information directly from you when you:
Place an order online, by phone, or in person
Create an account or subscribe to our mailing list
Contact us with an enquiry
Enter a competition or promotion
Browse or interact with our website
We may also collect information through cookies and analytics tools to help us understand website usage and improve our services.
Why we collect and use your information
We collect and use your personal information only where it is reasonably necessary for our business activities, including to:
Process and deliver your orders
Verify age and comply with liquor licensing laws
Communicate with you about your order or enquiry
Provide customer support
Send marketing communications (where you have opted in or where permitted by law)
Improve our website, products, and customer experience
Maintain security and prevent fraud
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
Cookies and analytics
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
This may include tools such as website analytics and advertising platforms. Cookies do not generally identify you personally but may be linked to your device.
You can control or disable cookies through your browser settings, however this may affect website functionality.
Disclosure of personal information
We may disclose your personal information to third parties where necessary for the purposes outlined above, including:
Delivery and logistics providers
Payment processors
Email and marketing service providers
Website hosting and IT service providers
Professional advisers (such as legal or accounting services)
Where required or authorised by law
We take reasonable steps to ensure that these third parties handle your information in a manner consistent with applicable privacy laws.
Overseas disclosure
Some of our service providers may store or process personal information outside Australia (including in the United States, Europe, or other jurisdictions where cloud-based services operate).
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with the Australian Privacy Principles.
Security of your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Access and correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, or misleading.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us and we will respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
If you have any questions about this Privacy Policy or your personal information, please contact us.
Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be published on our website.
