Delivery & Shipping

Terms and Conditions of Sale
This document sets out the terms and conditions applicable to online sales by Chas Cole Cellars Pty Limited ABN 38 005 228 400 trading as Bannockburn Vineyards  (“Bannockburn”, “we” or “us”) of 92 Kelly Lane, Bannockburn, Victoria, 3331.

Liquor Licence
Bannockburn’s liquor licence is Victorian Liquor Licence No. 32811122

Age
It is prohibited by law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. If we suspect or believe that a person placing an order is aged under 18 years, we may, at our discretion, cancel or refuse to supply the order.
By ordering wine from Bannockburn, you hereby warrant and confirm that
- You are aged 18 years or over and will produce evidence of age to Bannockburn’s reasonable satisfaction upon request on delivery; and
- Any person that you are obtaining the products for, or will supply the products to, is aged 18 years or over.

Agreement
Upon receipt and acceptance by Bannockburn of your order to purchase products, an agreement between you and Bannockburn comes into existence.  Bannockburn is under no obligation to supply the products until it accepts your order. Orders are to be in multiples of six (6) bottles, with a minimum of six (6) bottles in any order.

Product unavailable
If a product you have ordered is unavailable, we will supply the next available vintage.

Delivery
Delivery within Australian States will be via our preferred delivery service, Aramex Couriers. Deliveries can be made via AusPost to post office addresses but may incur additional costs. If the delivery address may be unattended, special instructions should be provided when placing an order. While we will use all reasonable endeavours to deliver the products promptly, it is not possible to guarantee a delivery date or time.

Delivery charges                                                                                                        
Delivery will be charged dependent on the location. International delivery can be arranged via telephone or email, and will be charged at commercial rates.

Risk and Title
Risk and title in the products passes to you upon delivery of the products.

Returns/Refunds/Exchanges
Faulty or incorrect products supplied should be notified either by telephone or email in order to arrange for return, and either a refund or exchange. 
Product faults due to unsuitable storage or treatment will not be subject to refund or exchange.                                                                                                                   

Prices
All prices on this website are in Australian dollars ($AUD) and include GST.
Payment methods